Returns and Exchanges:
Full price merchandise must be returned within 30 days. To complete your return please email firstname.lastname@example.org with your order number and the items that you wish to return or exchange. We will send you a prepaid return label, and your account will either be refunded or the items will be exchanged upon receipt of your return.
Some important details:
- Any returned items must be unworn and in the condition you received them with tags attached.
- We offer one time free returns & exchanges on full price merchandise, secondary returns must be sent at senders expense.
- We can’t accept returns purchased from other retailers other than southcottthreads.com.
- To use our pre-paid labels, shipments must be sent from the United States.
- All sale items are FINAL SALE & returns on sale merchandise will not be accepted.
- Please allow 7 to 10 days for us to receive returns & 72 hours to review and refund your credit card. Please note that it can take up to an additional 2 to 10 business days for the refund to post to your credit card account.